Shipping & Returns

SHIPPING POLICY

Free UK Shipping over £55 

 

UK orders:

Flat rate of £4.99 and free shipping for orders over £55. Estimated at 3 - 7 working days once despatched. Please allow up to 21 working days. 

EU orders:

Flat rate of £15.99. Estimated at 7- 14 working days once despatched. Please allow up to 21 working days. 

Canada orders:

Flat rate of £26.99. Estimated at 7 -14 working days once despatched. Please allow up to 21 working days. 

 

USA orders:

Flat rate of £26.99. Estimated at 7 -14 working days once despatched. Please allow up to 21 working days. 

 

*Please note all International shipping is tracked

*Please note this price may increase if your order weighs over 2kg or your location is classed as remote by DHL. We will contact you if this is the case. Receive text updates and tracking info.

 

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It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the United Kingdom, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they might be.

 

Please email us if you have any questions regarding shipping:

contact@ebonicosmetics.com

Estimated delivery times:

Up to 7 working days for UK orders.

Up to 7-14 working days for European, American and Canadian orders 

RETURN & EXCHANGE POLICY

Unfortunately we are unable to accept any returns/exchanges on products unless goods were damaged in transit.

 

Please email us for more information: contact@ebonicosmetics.com

 

If the goods were damaged in transit we will of course refund all shipping costs.